privacy policy

Last updated: 1 July 2026

Evoke Interior Design Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, book a consultation or use our interior design services.

1. Who we are

Evoke Interior Design Ltd is an interior design studio providing residential interior design, furnishing, styling, procurement and related services.

For the purposes of UK data protection law, Evoke Interior Design Ltd is the data controller responsible for your personal information.

Company name: Evoke Interior Design Ltd
Company number: [INSERT COMPANY NUMBER]
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Email: info@evokeinteriordesign.co

2. The information we collect

We may collect and process the following types of personal information:

Contact information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Home or project address

  • Billing address

  • Social media username or profile information

Enquiry and project information

When you enquire about our services or work with us, we may collect information about:

  • Your property and its location

  • The rooms or areas you would like designed

  • Your preferred design style

  • Your estimated project or furnishing budget

  • Your preferred timescale

  • Your household, lifestyle and practical requirements

  • Your design preferences and purchasing decisions

  • Measurements, floor plans, photographs and videos of your property

  • Information you provide through questionnaires, consultations, telephone calls, emails, messages or meetings

Please avoid providing sensitive personal information unless it is necessary for us to understand an accessibility, safety or practical requirement relating to your project.

Payment and transaction information

We may collect information relating to:

  • Payments made to Evoke Interior Design Ltd

  • Invoices and quotations

  • Products or services ordered

  • Delivery and installation arrangements

  • Refunds or payment disputes

We do not normally store full debit or credit card details. Payments may be processed securely by third-party payment providers or banking providers.

Website and technical information

When you use our website, certain technical information may be collected automatically, including:

  • Your IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referring website or source

  • General location information

  • Cookie identifiers and website usage data

Further information about cookies should be provided in our Cookie Policy and through the cookie controls displayed on our website.

Marketing information

We may collect information about:

  • Your marketing preferences

  • Whether you have subscribed to receive updates

  • Your responses to advertisements

  • Enquiries submitted through Instagram, Facebook, TikTok, Google or other advertising platforms

  • Your interactions with our emails, website and social media content

Supplier, contractor and business contact information

If you are a supplier, contractor, consultant, property professional or business contact, we may collect your:

  • Name

  • Business name

  • Job title

  • Business address

  • Telephone number

  • Email address

  • Bank or payment details

  • Information about the products or services you provide

3. How we collect your information

We may collect personal information directly from you when you:

  • Submit an enquiry through our website

  • Complete an enquiry or consultation form

  • Contact us by email, telephone, WhatsApp or social media

  • Submit a lead form through an advertisement

  • Book or attend a consultation

  • Enter into an agreement with us

  • Make a payment

  • Complete a client questionnaire

  • Provide property photographs, plans or measurements

  • Communicate with us during a project

  • Subscribe to marketing communications

  • Attend an event or engage with a promotional campaign

We may also receive information from:

  • Estate agents

  • Property developers

  • Contractors or tradespeople

  • Architects and other property professionals

  • Existing clients who recommend or refer you

  • Social media and advertising platforms

  • Analytics and website service providers

  • Publicly available professional or business sources

Where someone else provides your information to us, we expect them to have an appropriate reason or permission to do so.

4. How we use your personal information

We may use your information to:

  • Respond to enquiries

  • Assess whether our services are suitable for your project

  • Arrange consultations, calls, meetings and property visits

  • Prepare quotations, proposals and contracts

  • Provide interior design, furnishing, procurement, styling and installation services

  • Produce concepts, moodboards, plans, specifications and visualisations

  • Source and order furniture, lighting, accessories, finishes and other products

  • Coordinate deliveries, storage, installation and supplier arrangements

  • Communicate with you about your project

  • Process payments, invoices and refunds

  • Manage our relationship with you

  • Maintain business, accounting and tax records

  • Handle questions, feedback, complaints or legal claims

  • Improve our services, website and client experience

  • Protect our website, business and systems from fraud or misuse

  • Send marketing communications where permitted

  • Promote our portfolio and services where appropriate permission has been obtained

We will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to:

  • Take steps at your request before entering into a contract

  • Provide a quotation or proposal

  • Deliver the services you have purchased

  • Manage payments, orders, deliveries and installations

  • Fulfil our contractual obligations to you

Legitimate interests

We may process your information where it is necessary for our legitimate business interests, provided those interests do not unfairly override your rights.

These interests may include:

  • Responding to business enquiries

  • Managing client and supplier relationships

  • Improving our services

  • Maintaining appropriate business records

  • Protecting our business and website

  • Preventing fraud

  • Establishing or defending legal claims

  • Carrying out appropriate business-to-business marketing

  • Following up on genuine enquiries about our services

Consent

We may rely on your consent where:

  • You subscribe to certain marketing communications

  • You consent to non-essential cookies

  • We request permission to publish identifiable photographs, videos, testimonials or other content relating to you or your home

  • Consent is otherwise required by law

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax, regulatory or law-enforcement requirements.

Legal claims

Where permitted by law, we may retain or use relevant information to establish, exercise or defend legal claims.

6. Marketing communications

We may send you information about Evoke Interior Design’s services, availability, projects, events or offers where:

  • You have asked to receive it

  • You have provided valid consent

  • The law otherwise permits us to contact you

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the email or by contacting us at info@evokeinteriordesign.co.

You may continue to receive essential service-related communications where you are an existing client, such as project updates, invoices, appointment information or contractual notices.

We will not sell your personal information to third parties for their own marketing purposes.

7. Social media and lead forms

We may advertise or communicate through platforms such as Instagram, Facebook, TikTok, Pinterest, LinkedIn or other social media services.

When you interact with our social media pages or submit a lead form, the relevant platform may also collect and process your information under its own privacy policy.

Information you submit through a lead form may be transferred to us so that we can:

  • Contact you about your enquiry

  • Assess your project requirements

  • Arrange a consultation

  • Provide information about our services

  • Follow up on your interest

Submitting an enquiry does not oblige you to purchase our services.

8. Project photographs, videos and portfolio content

During or after a project, we may ask to photograph or film the completed interior for our portfolio, website, social media, advertising, press features or other promotional material.

We will explain the intended use of the content and obtain appropriate permission where required.

Where possible, we will avoid publishing information that directly identifies you, your precise address or private personal details. However, you should tell us before publication if there are particular privacy or security concerns relating to your property.

Permission to use identifiable content may be withdrawn for future use by contacting us. This may not require us to remove material that has already been lawfully printed, published, distributed or incorporated into existing marketing material.

9. Who we share your information with

We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:

  • Furniture, lighting and homeware suppliers

  • Manufacturers and bespoke makers

  • Curtain, blind and soft-furnishing suppliers

  • Delivery, storage and installation companies

  • Contractors, tradespeople and professional consultants

  • Architects, surveyors or other project professionals

  • Payment processors and banking providers

  • Accountants, bookkeepers and tax advisers

  • Legal advisers and insurers

  • Website hosting and maintenance providers

  • Customer relationship management, email and cloud-storage providers

  • Analytics and advertising providers

  • Social media platforms

  • IT and cybersecurity providers

  • Government bodies, regulators, courts or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant purpose.

Our service providers are expected to protect your information and use it only in accordance with our instructions, their contractual responsibilities and applicable law.

10. International transfers

Some of our technology, website, email, analytics, cloud-storage, social media or payment providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law. These may include:

  • Transfers to countries recognised as providing an adequate level of protection

  • Use of approved contractual safeguards

  • Reliance on another legally permitted transfer mechanism

You may contact us for further information about safeguards applying to your personal information.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, contractual and dispute-resolution requirements.

As a general guide:

  • Initial enquiries that do not proceed: normally retained for up to 24 months after our last meaningful communication

  • Client and project records: normally retained for up to seven years after completion or termination of the project

  • Invoices, payments and accounting records: normally retained for at least six years after the relevant financial year, or for longer where legally required

  • Supplier and contractor records: retained for the duration of the relationship and normally for up to seven years afterwards

  • Marketing information: retained until you unsubscribe, withdraw consent or we determine that the information is no longer required

  • Website analytics information: retained in accordance with the settings and retention periods of the relevant analytics provider

  • Complaints and legal disputes: retained for as long as reasonably required to resolve the matter and protect our legal position

We may retain anonymised information that can no longer identify you for research, statistical or business-planning purposes.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

These measures may include secure systems, access controls, password protection, appropriate staff and contractor confidentiality arrangements, secure cloud storage and limiting access to those who reasonably require the information.

No internet-based service or electronic storage system can be guaranteed to be completely secure. You should therefore take care when sending sensitive information electronically.

13. Cookies

Our website may use cookies and similar technologies to:

  • Make the website function correctly

  • Remember your preferences

  • Understand how visitors use the website

  • Measure website performance

  • Support advertising and marketing activity

Cookies that are strictly necessary for the website to operate may be used without consent where legally permitted.

We will request your consent before using non-essential cookies where consent is required. You can manage your preferences through the cookie banner or settings available on our website.

Further information should be provided in our separate Cookie Policy.

14. Third-party websites

Our website may contain links to external websites, social media platforms, suppliers or other third-party services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the relevant third party’s privacy policy before providing personal information.

15. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain processing, including direct marketing

  • Request the transfer of certain information to you or another organisation

  • Withdraw consent where we rely on consent

  • Raise a concern about how we use your information

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact us at:

Email: info@evokeinteriordesign.co

We may need to request information to confirm your identity before responding. We will normally respond within one month, although the law allows additional time in certain circumstances.

You will not usually be required to pay a fee. However, a reasonable fee may be charged, or a request may be refused, where a request is manifestly unfounded, excessive or repetitive, as permitted by law.

16. Complaints

Please contact us first if you have concerns about how we use your personal information so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Further information is available on the Information Commissioner’s Office website.

17. Children’s information

Our website and services are not directed at children, and we do not knowingly collect personal information directly from children for marketing purposes.

Information about children may occasionally be provided by a parent or guardian where relevant to the practical design requirements of a family home. We will only use that information where reasonably necessary for the project and will seek to minimise the information collected.

18. Automated decision-making

We do not currently use personal information to make decisions about you based solely on automated processing where those decisions would have legal or similarly significant effects.

19. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website, and the date at the top of the policy will show when it was last updated.

20. Contact us

For questions about this Privacy Policy or how your personal information is handled, contact:

Evoke Interior Design Ltd
74B Queens Road, Buckhurst Hill, IG9 5BS

Email: info@evokeinteriordesign.co